At Flowers Balham, we are dedicated to providing our valued customers throughout Balham and the surrounding areas with only the freshest and most beautiful flowers. We stand behind our fresh flowers guarantee, ensuring every bouquet and arrangement meets the highest standards of quality and longevity. Your satisfaction is our top priority, whether you are a household or a business client.
Your order means everything to us, and every stem is carefully handpicked, arranged and delivered with utmost care. In the unlikely event that your flowers arrive damaged, please notify us as soon as possible, ideally within 24 hours of delivery. To help us resolve the issue quickly, please have your order details and photographs of the damaged flowers ready when you contact us. Our team will assess the situation and arrange for a swift resolution.
We promise that every floral order leaving Flowers Balham is fresh and vibrant. Our fresh flowers are guaranteed to last for a minimum of 5 days from delivery when cared for according to the instructions provided with each bouquet. If your flowers do not meet this standard of freshness within this period, please let us know immediately so we can make it right.
Customer satisfaction is the core of our business as a trusted local Balham florist. If your flowers arrive damaged, are not as described, or do not stay fresh within our guaranteed window, you are eligible for a choice between a replacement delivery or a full refund. Once we have reviewed your claim and received any necessary information (such as photos of the flowers and details about how they have been stored), we will promptly process your refund or prepare a new bouquet for delivery according to your preference.
We take every piece of feedback seriously. If for any reason you wish to make a complaint about our flowers or service, please contact us as soon as possible following receipt of your order. Our friendly and experienced team will listen to your concerns, investigate the matter, and update you throughout the resolution process. We aim to resolve all complaints fairly and efficiently, keeping your satisfaction at the heart of everything we do.
As your local florist, Flowers Balham is proud to serve individuals, families, and local businesses with reliable and fresh flower delivery. We are committed to maintaining our reputation as a trusted supplier within Balham by offering clear and straightforward returns, refunds, and complaints procedures. Our care for the community goes beyond each bouquet, ensuring everyone receives the quality and service they deserve.
If you have any concerns or wish to start a returns, refund, or complaints process, please reach out to us directly. Our team is available to assist and ensure you are completely satisfied with your Flowers Balham experience.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
