Flowers Balham: Online Flower Delivery Terms & Conditions

Introduction

Welcome to Flowers Balham, your trusted local provider for online flower delivery in Balham and the surrounding areas. These Terms & Conditions ('Terms') govern your use of the Flowers Balham e-commerce website and your purchase of products and services from us. By placing an order, you agree to be legally bound by these Terms, which have been tailored to suit online customers in Balham and neighbouring localities. We encourage you to read them thoroughly before placing your order.

1. Order Process

To create a seamless shopping experience, we have developed a straightforward ordering process for our online flower delivery service:

• Selection: Browse our product range on the Flowers Balham website. Each floral arrangement or product is accompanied by clear descriptions and pricing information.
• Personalisation: Where available, you may personalise your order with messages, add-ons, or by selecting from available options such as vase type or flower colour.
• Order Submission: Once you have finalised your selection, proceed to checkout. You will be asked to provide recipient details, delivery preference (including date and time where applicable), and your billing information.
• Confirmation: Upon successful submission and payment, you will receive an order confirmation number on-screen, with a summary sent to your chosen contact details. This acts as your receipt and our acceptance of your order, subject to availability.
• Amendments: If you wish to amend your order, please contact us as soon as possible. Amendments can only be accommodated if the product has not entered the preparation or dispatch stage.
• Order Limitations: Orders are subject to availability. Should a selected flower type or product be unavailable, Flowers Balham reserves the right to substitute with items of equal or greater value, maintaining the overall style and quality. Customers will be notified where significant changes are necessary.

Please note that our services are specifically tailored to Balham and the surrounding areas. You are responsible for ensuring that the recipient's address is within our current delivery zones.

2. Payment Terms

At Flowers Balham, we require full payment at the point of order placement to secure your chosen flowers and delivery slot. The following payment terms apply:

• Accepted Methods: We accept major debit and credit cards, as well as other listed payment methods displayed at checkout. All transactions are processed securely.
• Pricing: All prices displayed include applicable VAT and delivery charges, unless otherwise stated. Any promotional discounts or voucher codes must be entered at checkout and cannot be applied retrospectively.
• Invoice: Each transaction will be accompanied by a detailed electronic invoice for your records.
• Non-Payment: Orders unpaid at checkout will not be processed. Should a payment subsequently fail, we reserve the right to cancel your order without notice.

3. Deliveries

Flowers Balham is committed to reliable and timely online flower delivery across Balham and neighbouring areas. The following terms relate to our delivery process:

• Timescales: Standard and same-day delivery services are subject to availability and specified cut-off times. Delivery windows are estimates and, while we strive for punctuality, we cannot guarantee specific delivery times, especially around peak periods.
• Recipient Absence: If the recipient is not available, your order may be left with a neighbour or a suitable safe place as per your delivery instructions (where applicable), or delivery will be reattempted as per our policy. We accept no liability for loss or damage after successful delivery has been completed according to your instructions.
• Unattainable Delivery: If the address provided is incomplete or inaccurate, requiring re-delivery or additional arrangements, further charges may apply. It is essential to ensure recipient details are correct at the time of ordering.
• Force Majeure: We are not liable for delays or failure to deliver resulting from events beyond our reasonable control, including adverse weather, strikes, or acts of God.

4. Cancellation & Refund Policy

We appreciate your business and understand that sometimes circumstances change. The following cancellation and refund policy applies:

• Order Cancellations: You may cancel your order up to 24 hours before the scheduled delivery. Cancellations made within this period will be eligible for a full refund to the original payment method, less any non-recoverable processing fees.
• Late Cancellations: As our products are perishable and often made to order, cancellations requested less than 24 hours before the scheduled delivery date may not be possible, or may incur charges up to the full value of the order.
• How to Cancel: To cancel your order, please contact us with your order reference number. We will confirm the cancellation outcome and refund processing times upon receipt of your request.
• Refunds: Refunds, when applicable, will be processed within 7 working days to the payment method used at checkout. Timescales for completion may vary depending on your bank or payment provider.
• Substitute Products: If a significant substitution is required and not acceptable to you, you have the option to cancel and receive a refund for that part of the order.
• Quality Concerns: In the unlikely event that you are dissatisfied due to the quality or condition of your flowers on delivery, please contact us within 24 hours and provide photographic evidence. We will assess your complaint and offer a replacement or refund where appropriate.

5. Customer Responsibilities

As a customer, you have certain obligations to ensure fulfilment of your order and the smooth delivery of service:

• Provide accurate and complete delivery information for the recipient.
• Ensure any personalised messages or instructions are specified clearly when ordering.
• Notify us promptly of any issues or discrepancies as soon as they are discovered.
• Check any restrictions on deliveries to certain buildings or locations in Balham and the surrounding areas.
• Clearly state any allergies, access instructions, or special requirements when placing your order.

6. Limitation of Liability

Flowers Balham ensures every reasonable effort is made to deliver high-quality products and services. However, our liability is limited as follows:

• We shall not be liable for any indirect or consequential loss, or for losses arising out of late or failed delivery owing to circumstances beyond our reasonable control.
• Where liability is accepted, it is strictly limited to the value of the flowers or products ordered.
• We cannot accept responsibility for orders once delivery has been made according to the customer’s instructions, including where goods are left unattended or with alternative recipients.
• Our website may contain errors or omissions in product descriptions or pricing – we reserve the right to correct these and will contact you where these affect your order.
• Nothing in these Terms excludes liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

7. Intellectual Property

All content, designs, photographs, and written material displayed on the Flowers Balham website are protected by copyright and other intellectual property laws. Use of our materials or branding without prior written consent is strictly prohibited.

8. Privacy and Data Protection

Flowers Balham is committed to protecting your personal data and privacy. Information you provide during the order process is used to process and deliver your order, for customer services, and for legal/accounting purposes. We do not sell, trade, or share your data except as required to fulfil your order or as mandated by law.

For more details about how we safeguard your information, please refer to our separate Privacy Policy, available on our website.

9. Amendments to These Terms

We reserve the right to update or modify these Terms at any time without notice. Changes will apply to all orders placed after the revised Terms are published. Previous versions of these Terms will not apply retroactively.

10. Governing Law and Jurisdiction

These Terms and all transactions for our online flower delivery service in Balham and surrounding areas are governed by the laws of England and Wales. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

11. Customer Service and Complaints

We strive to exceed your expectations with every flower order in Balham. Should you have questions, concerns, or complaints, please reach out to our customer service team. We aim to respond to all queries as quickly as possible and resolve any issues fairly and promptly.

12. Applicability

These Terms & Conditions apply to all customers placing online orders for flower delivery with Flowers Balham, covering Balham and its surrounding areas. By purchasing from our site, you acknowledge and accept these Terms in full.

Thank you for choosing Flowers Balham. We look forward to delivering beautiful flowers and excellent service across Balham and the local community.